Privacy Policy for Hey Neighbor Home Buyers

Privacy Policy

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Hey Neighbor Home Buyers (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, physical address; payment information when you make a purchase or request services; opt-in records and timestamps for communication channels (SMS, email, etc.).
  • Non-Personal Information: IP address, browser type, device information; website usage patterns and analytics; cookies and similar technologies.
  • Customer Communication: Records of inquiries and service requests; appointment details and preferences; service history and feedback.

2. How We Use Your Information

We use collected data for providing and improving services, processing transactions, communicating about inquiries and service updates, enhancing website functionality, ensuring security and fraud prevention, and maintaining records of communication preferences and consent.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

I consent to receive non-marketing text messages from Hey Neighbor Home Buyers regarding property inquiries, appointment confirmations, and service-related notifications after submitting my information through the website or another contact method.

Message frequency varies. Message & data rates may apply. Text HELP for assistance. Reply STOP to opt out.

Opt-In & Consent: Messages are only sent after explicit opt-in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and applicable laws.

Opt-Out Instructions: Cancel SMS notifications at any time by replying STOP. You will receive a final confirmation message and no further messages will be sent unless you re-opt in.

Message Frequency & Content: Message frequency varies based on interaction with our business and messages relate directly to services requested.

Help & Support: Reply HELP for assistance or contact [email protected].

Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors supporting service delivery such as customer support.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

  • Service Providers: Third-party vendors may assist with payment processing, website hosting, CRM systems, and SMS delivery.
  • Legal Compliance: Information may be disclosed if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred while remaining protected under this policy.

5. Data Security

We implement reasonable security measures including encryption, secure access controls, regular security assessments, employee training, breach notification procedures, and secure backups.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember preferences, and improve website functionality.

7. Your Rights & Choices

You may access, update, or delete personal information; opt out of marketing emails; opt out of SMS by replying STOP; or withdraw consent for communications at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always appear on our website with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Hey Neighbor Home Buyers
Promenade II 1230 Peachtree Street NE 19 Floor
Atlanta GA 30309
United States
Phone: +1 800-784-3755
Email: [email protected]
Website: https://heyneighborhomebuyers.com